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Return and Exchange Policy
At Bonita, we always strive to provide you with an enjoyable and secure online shopping experience.
Return & Exchange Terms:
Customers have the right to request an exchange or return within 7 days of receiving the product.
The product must be in its original received condition and packaging.
If the product has been opened, it cannot be exchanged or returned.
Shipping fees apply to all exchange and return processes.
Online orders cannot be exchanged or returned at physical branches.
Our Online Return & Exchange Process:
How to Return a Product:
After contacting our customer service team and filling out the return request via:
We will send you a shipping label.
You will then hand over the product to the designated shipping company.
Your refund will be processed within a maximum of 14 business days after verifying the safety and condition of the product.
Cancellation and Modification
Customers have the right to cancel or modify an order only if the order status is "New".
If an order is cancelled or modified while its status is "Ready" or "Out for Delivery", the customer will bear the shipping fees and the waiting period until the shipment is returned to us. The cancellation and refund process will then be completed within a maximum of 14 business days.
Bonita Store reserves the right to change the shipping company after the customer has placed the order.
⚠️ Technical Errors: In the event of a technical error on the website or within a discount code, the store reserves the right to cancel the order, void the transaction, and refund the full amount paid back to the customer's account.
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